Direct support professionals (DSP) are employees of P & P Home Services, LLC. DSP’s are supervised by an assigned QDDP/QA. The DSP must be at least eighteen (18) years of age, demonstrate the ability to communicate adequately in order to complete required forms and reports of visits and follow oral or written instructions. The DSP must demonstrate the ability to provide services according to the ISP, willingness to accept supervision, and empathy for consumers. The direct support professional provides the vast majority of hands-on care with the consumer. The direct support professional will complete training in compliance with the Indiana 460 IAC standards and PPHS. Direct support professionals must possess the personality of providing care, comfort, compassion, and creativity in the atmosphere of the consumer’s home or in a community based setting. The direct support professional will have a working knowledge and understanding of ISP’s, PCP’s, ADL’s, B-Plans, and active treatment; resulting in positive outcomes and the ability to demonstrate professionalism.


The direct support professional is responsible for implementing the services outlined in the ISP and documenting the progress of the consumer. The direct support professional will encourage the consumer to participate fully, offer choices and options, and encourage the consumer to use existing skills, assist with tasks, housekeeping chores, meal preparation and help the consumer engage in their communities. The direct support professional will provide documentation of all training deemed necessary to maintain its competency in the performance of the services (i.e. certifications, medical information and professional licenses required to perform the services). The following are other responsibilities of a DSP.

  1. Active participation as a member of the IST in ongoing assessment, development and implementation of the ISP and resulting Personal Development Goals. This generally involves a focus on helping the program participant with learning daily living skills, participating in meaningful social and community interactions, and growth through “real life” experiences.
  2. Attends and transports to any relevant appointments (medical, dental, counseling, etc.) for program participant.
  3. Willingness to transport individuals in the employee’s own vehicle, maintaining personal vehicle in safe condition and with adequate automobile insurance per Indiana state laws.
  4. Participate in medical care of program participants according to ISP, physician’s orders and nursing directives inclusive of passing medications and completing appropriate records.
  5. Complies with policies addressing program participant rights and responsibilities, and program participant confidentiality.
  6. Advocates effectively with significant contact services in the program participant’s life: vocational, mental health, medical, BDDS, Social Security and others, in order to establish, maintain or expand services for the program participant.
  7. Willing to alter usual job schedule as requested by PPHS to further the aims of the program or agency: meetings during “off hours”, and responding to non-scheduled program participant emergencies.
  8. Willingness to remain on duty after shift has ended due to emergencies of participant’s, staff, weather, or any other need that may unexpectedly arise.
  9. Works cooperatively with parents and other family members and other staff.
  10. Establishes a considerate and positive relationship with people we support, being respectful of values and varying lifestyle of program participants by being non-judgmental and non-interfering in all areas, especially where services have not been requested (i.e. areas not identified on the ISP).
  11. Demonstrates proficiency in the use of supportive communication techniques, asking open-ended questions and working with the person we are supporting in a way they best understand.

Position: Program Coordinator Annual Salary-Exempt

Reports to: Program Manager

Status: Full-time, Salary Exempt

Location: Indianapolis, IN

Education: Bachelor’s Preferred, not required. Experience Required.

Benefits: (90 day waiting period required):

  • Health, Dental and Vision Insurance
  • Paid time off
  • Monthly Mileage Stipend
  • Ability to work from home

Typical Schedule: Monday through Friday (Requires being available for on call emergencies/supports-including weekends for assigned homes)

Position Summary: Program Coordinator is responsible for the oversight and coordination of services provided to P & P Home Services’ (PPHS) clients. The Program Coordinator supervises Direct Care Professionals (DSP) and provides training, mentoring, coaching and positive supervision to staff on an on-going basis. Specifically, the Program Coordinator is responsible for ensuring DSPs are fully and appropriately trained, documentation is current and accurate, services provided are in full compliance with all state and federal laws, the consumer’s PCISP, BSP and other applicable plans.

The Program Coordinator will have a specific caseload, specialized assignments and are assigned to the North, East, South, West and Central areas within the state of Indiana.

Responsibilities/Duties: The following job responsibilities/duties are general in nature and should be considered guidelines, and not a definitive list. Program Coordinators are asked to work together in a team environment and, as a result, may be asked to assume additional responsibilities deemed necessary that are not listed herein.

  • Direct, manage and administer the coordination and service delivery components of programs that service consumers in residential settings
  • Supervise the delivery of service and ensure individuals and consumers are receiving the highest quality care
  • Routinely observe service delivery on-site and monitor for demonstration of knowledge of consumer health needs, behavior management techniques, and emergency procedures.
  • Serve as a liaison between the community and agencies in the service delivery system, family/guardians, and the agency
  • Communicate/collaborate with other providers, families, and consumers.
  • Report, identify and resolve conflicts between staff members, clients, and client family members and/or guardians
  • Ability to be on call for emergencies for the homes assigned on their caseload
  • Complete IRs
  • Train, evaluate, and monitor assigned DSP’s
  • Complete Performance Evaluations to ensure employees are productive, accountable, and successful in their positions
  • Ensure tasks set out by the program Coordinator’s Expectations and Task Form are completed in a timely and professional manner
  • Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed
  • Work with Program Director and Program Manager
  • Conduct regular in-home visits
  • Complete quarterly reports and other reports
  • Review and approve staff time
  • Complete schedules
  • Meet with PM regularly (virtually and in person)
  • Participate in care coordination
  • Attend consumer’s quarterly and annual meetings, and other meetings, as necessary
  • Make recommendations regarding promotions, compensation, bonuses, staff recruitment, retention, and disciplinary actions
  • Participate in transitions
  • Attend trainings and workshops offered by the State of Indiana and other resources pertaining to the job
  • Complete Risks Assessments/Plans

Core Competencies (Knowledge, Skills, and Abilities)

  • Must show a genuine interest in and empathy for persons with intellectual and physical special needs
  • Strong verbal and written communication skills, including the ability to adapt communication style and content depending on audience (g., client, guardian, case manager)
  • Strong leadership skills to oversee diverse staff
  • Ability to schedule and manage tasks effectively
  • Effective conflict resolution and problem-solving skills
  • Risk management
  • Teamwork and motivational skills
  • Must be self-motivated and can work productively both as part of a team and independently
  • Effective time management, multitasking and organizational skills
  • Ability to accept supervision and constructive criticism
  • Ability to pay close attention to detail and plan ahead
  • Ability to work under pressure
  • Must have firm understanding of compliance requirements, outcome orientated goals and including ISO standards

Experience and Qualifications:

  • High school diploma or equivalence
  • Minimum of three (3) years of experience in the Developmental
  • Disability field, with at least one (1) year spent providing Direct Care Services
  • (1) year of supervision
  • Must be 25 years of age
  • Must meet all personnel requirements as set forth in 460 IAC 6
  • Valid U.S. Residency

Work Environment:

  • Position requires frequent travel and work in residential settings, meeting spaces and company office.
  • A mandatory 20 hours spent in the field each week (“In the filed” is in the home of consumers with staff and/or other duties deemed necessary, which is working outside of one’s personal home).
  • May be required to work at the office if deemed necessary.

Physical Requirements:

  • Ability to walk, sit, stand, squat, bend, reach, stretch, lift, push, and pull
  • Ability to sit for extended periods of time in front of a computer or for purposes of travel

P & P Home Services, LLC

Please complete the application below and submit. Applications can also be submitted in person at
P & P Home Services, LLC. 8012 E. 10th Street, Suite B, Indianapolis, IN 46219.

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P & P Home Services, LLC

I hereby authorize the potential employer to contact, obtain, and verify the accuracy of the information contained in this application from all previous employers, educational institutions, and references. I also hereby release from liability the potential employer and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information. I understand that any misrepresentation or material omission made by me on this application will be sufficient cause for cancellation of this application or immediate termination of employment if I am employed, whenever it may be discovered. If I am employed, I acknowledge that there is no specified length of employment and that this application does not constitute an agreement or contract for employment. Accordingly, either I or the employer can terminate the relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law. We are an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, citizenship, age, height, weight, or disability. We assure you that your opportunity for employment with us depends solely on your qualifications. Thank you for completing this application form and for your interest in P & P Home Services, LLC. If any questions, please call P & P Home Services, LLC at (317) 591-9234.
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